TICKETS

GENERAL TICKET INFORMATION

• How can I upgrade my ticket?
• How do I get a ticket to CALGARY EXPO?
• How much does admission cost?
• What are the Box Office Hours for CALGARY EXPO and where is it?
• When can I pick up my badge at CALGARY EXPO?
• How do I log into my GrowTix account?

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REFUNDS

• What is your refund policy?
• How do I process a self-refund for my ticket(s)? 
• I requested a refund; where is my money?
• What is the deadline to request a refund?
• What if I only want to refund one of my tickets?
• Can I still get a refund if I have ordered shipping?

VIP PACKAGE

• Where do I pick up my VIP Merchandise?
• Will you put more VIP Packages on sale?
• What is included in the VIP Package?
• When will my VIP Badge be delivered?
• What if I need to travel to CALGARY EXPO and leave before my badges are delivered?
• How does the Express Pass work for VIP Badge holders?

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ULTIMATE FAN PACKAGE

• Where do I pick up my Ultimate Merchandise?
• What is included in the Ultimate Fan Package?
• What is the last day to buy an Ultimate Fan Package?
• Can I upgrade to a VIP Package?
• I can’t attend CALGARY EXPO all 4 days, can I share my badge with someone else
• Which FAN EXPO HQ Events does a 2023 CALGARY EXPO Ultimate Fan Badge get me entrance to?

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4-DAY BADGE

• What is included with the 4-Day Badge?
• Can I upgrade to a VIP or Ultimate Fan Package?
• I can’t attend CALGARY EXPO all 4 days, can I share my badge with someone else?

ADULT SINGLE DAY BADGE

• What is included in my Adult Single Day Badge?
• Can I upgrade my ticket?
• Can I attend CALGARY EXPO on a different day?

YOUTH SINGLE DAY BADGE

• What is a Youth Single Day Badge?
• What is included in a Youth Single Day Badge?
• I have a VIP/Ultimate Fan Package, does my child (13-17) need one too?
• Do I need to buy a Youth Single Day Badge for each day my child (13-17) attends CALGARY EXPO?
• Can I upgrade my ticket?
• Can I attend CALGARY EXPO on a different day?

CHILD PASS

• Which pass type does my child require?
• I have a VIP/Ultimate Fan Package, does my child need one too?
• Do I need to buy a Child Pass for each day my child attends CALGARY EXPO?
• How does the Kids Free Coupon work at CALGARY EXPO?

BADGE POLICIES

• What is your badge policy?
• What is your wristband policy?
• What is your refund policy?

E-TICKETS AND QR CODES

• I can’t find my QR code for CALGARY EXPO, can you send me a new one?
• Can I show my QR code on my phone?
• How do I access my QR code(s)?

SHIPPING

• I ordered shipping, when will I receive my badges?
• What if I’m not home when the badges are delivered?
• What if I need to travel to CALGARY EXPO and leave before my badges are delivered?
• What is the deadline for ordering tickets with shipping?
• What if I need to change my address for shipping?
• How do I add shipping to my order?

GROUP RATES

• Do you offer group rates for CALGARY EXPO?

OTHER IMPORTANT TICKET INFORMATION

• My credit card is declined, and I am getting an error code?
• My tickets were gifted to me; do I need to change the name on the e-ticket?
• Can I pick up a badge for my friend?
• Can I pick up my badges on a day which I am not attending?
• What perks come with each ticket type?
• Can I buy from a site other than calgaryexpo.com?