How it works
- This guarantee applies to photo ops and special experiences that completely sell out within 48 hours of going on sale
- You must have a VIP Package to use this benefit
- You still need to purchase your photo op or special experience - this is not a free ticket
Important details
For guests appearing multiple days:
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- The guarantee only works if all dates sell out within 48 hours
- If some dates are still available, please book one of those instead
How to use your guarantee
- Contact us within 48 hours from when the item first went on sale
- We'll send you a purchase link (may take 3-7 business days)
- Your email must be timestamped before the 48-hour deadline
Example timeline
Let's say photo ops go on sale January 1 at 10 AM MT:
- Deadline for complete sellout: January 3 at 10 AM MT
- Your deadline to contact us: January 3 at 10 AM MT
Please note: Autographs are not included in this guarantee and you cannot use this perk to buy tickets before they go on sale.
Still have questions? Contact our Customer Service team here.