If the new admission is less and it is before the refund deadline, we recommend performing a self-refund on your original order and placing a new order for the new ticket. Please note, service fees will not be refunded. After the refund deadline or if the new admission is more, tickets that have not been mailed can be swapped or upgraded via your original order confirmation.
Here’s how to swap your ticket date—while quantities last:
Steps to Swap
-
Open your order confirmation email.
-
Click the grey "VIEW YOUR RECEIPT AND QR CODES HERE" button.
-
On your ticket confirmation page, click the "SWAP" button next to the ticket you want to change.
-
Select your new ticket date. (If a ticket type is sold out, it won’t appear as an option.)
-
If the new admission is more, you will be prompted to pay the difference. If it’s less, no refund will be issued, and once a ticket type sells out, it won’t be available for swap or upgrade.
Deadline to upgrade: Before you redeem your badge.
Haven’t received your badge yet? You can swap through your original order confirmation email.
Don’t see the swap button? Contact us and include the email used for your original purchase—we’ll help you out!