Refunds for CALGARY EXPO 2025, excluding special experiences, can be processed up until the refund deadline of April 10, 2025, at 10 AM MT. After this date, all sales are final.
You can process a self-refund only before the refund deadline. Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes, shipping fees and merchandise add-ons. Service charges are not refundable. Refunds will be returned to the original form of payment.
How to Process a Self-Refund:
1. Access your order confirmation email.
2. In the email, click on 'VIEW YOUR RECEIPT AND QR CODES HERE'.
3. Find the ticket you wish to refund and click on 'Refund Product'.
4. Follow the prompts to complete the refund process.
Please note:
- Shipping fees are not refunded automatically with self-refunds. To request a shipping refund before your tickets are shipped, please contact our Customer Service Team at refunds@fanexpohq.com or here.
- If your tickets have already been shipped, you cannot process a self-refund, and shipping fees are non-refundable. Please contact our Customer Service Team at refunds@fanexpohq.com or here.
For more information about our ticket terms and conditions, please read here.