All paid admission tickets (excluding specially ticketed experiences) can be refunded up until April 10, 2025, at 10 AM MT for CALGARY EXPO 2025. After the refund deadline, all sales are final.
To refund your tickets, please click on ‘VIEW YOUR RECEIPT AND QR CODES HERE’ found on your Leap order confirmation email and click 'Refund Product' beside the ticket you would like to refund and then follow the prompts.
Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes. Merchandise add-ons may also be refunded. Service charges are non-refundable.
Shipping fees are not self-refundable, you will need to contact us to request a shipping refund. If refund requests are made after tickets have shipped, shipping fees are non-refundable. To request a shipping refund, please email refunds@fanexpohq.com. The deadline to request a shipping refund is March 26, 2025, at 4:59 PM MT.
You may view our disclaimers here.
If you are not able to process your refund, please send an email to refunds@fanexpohq.com for assistance.