Once your refund is processed, it may take 3–10 business days for the funds to appear in your account, depending on your bank. If it’s been more than 2 weeks since your refund was issued, we recommend following up directly with your bank.
Service charges are non-refundable, so your refund amount may be slightly less than your original payment.
Transactions related to CALGARY EXPO will appear as Emily Expo Events or INFORMA FANEXPO POP CULTURE on your statement.
Please note: Refunds may appear on your statement either as a new line following the original charge or dated on the day the refund was received.
For more information about our ticket terms and conditions, please read here.